Privacy Policy

At ebdbuy.net, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ebdbuy.net, and make purchases or interact with us. Please read this policy carefully. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information when you visit our website, place an order, subscribe to our newsletter, or interact with our platform in other ways. The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • IP address
  • Browser and device information
  • Transaction history

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, promotions, and updates
  • To improve our website and customer experience
  • To provide customer service
  • To send marketing and promotional communications (you can opt-out at any time)
  • To ensure the security and functionality of our platform

3. How We Protect Your Information

We use a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and regular security audits. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with third-party service providers, such as payment processors and shipping companies, to help us fulfill your orders and provide services to you.

We may also disclose your information if required by law or to protect our rights or the safety of others.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can set your browser to reject cookies, but this may affect your ability to use some features of our site.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before interacting with them.

7. Your Rights

You have the right to access, correct, or delete your personal information. If you would like to update your information or request that we delete your data, please contact us at email.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we will update the “Last Updated” date at the bottom of the policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Last Updated: March 2025

Refund & Return Policy

At ebdbuy.net, we strive to provide high-quality products and a positive shopping experience. However, if for any reason you’re not completely satisfied with your purchase, we offer a Refund & Return Policy under the following terms:

1. Return Policy

We accept returns within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and with all packaging intact.
  • You must provide the original order receipt or proof of purchase.
  • The product should not be a non-returnable item (such as perishable goods, personal care items, etc.).

How to return your product:

  • Contact our customer service team at mdnurtajali81@gmail.com or call +8801752113181 to initiate the return process.
  • Provide your order number and reason for return.
  • Once your return request is approved, we will guide you through the next steps.

2. Refund Policy

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Refund Processing Time: Refunds typically take 7-14 business days to process, depending on your payment provider.
  • Shipping costs are non-refundable, and the customer is responsible for return shipping unless the product is defective or damaged.

3. Exchange Policy

If you receive a defective or damaged product, we will offer an exchange or full refund. To qualify for an exchange:

  • You must notify us within 48 hours of receiving the item.
  • Provide clear photos of the defective/damaged item.
  • Return the item in its original condition.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including but not limited to:

  • Perishable goods (e.g., mangoes, fresh produce)
  • Personal care items
  • Customized or personalized products
  • Clearance or sale items

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will assess the issue and offer a replacement, repair, or full refund.

6. Cancellations

You may cancel your order within 24 hours of purchase. After this period, we are unable to cancel or modify the order.

7. Contact Us

For any questions or concerns regarding our refund & return policy, please contact us at:

Last Updated: March 2025